SLEEKCITE SALES POLICY

Effective Date: January 2, 2025

Introduction
At SLEEKCITE, we strive to offer a seamless and satisfying shopping experience. This Sales Policy outlines our terms and conditions regarding sales transactions, pricing, and other essential aspects of purchasing from our website. By making a purchase from us, you agree to be bound by the terms in this policy.

Order Process
When you place an order on SLEEKCITE, the following steps are involved in completing your purchase:

  1. Product Selection:

    • Browse our product catalog and add the desired items to your shopping cart. Ensure that you have selected the correct item, size, color, and quantity before proceeding.

  2. Checkout:

    • Once you are ready to complete your purchase, proceed to the checkout page. You will be required to provide necessary information, including your name, shipping address, email address, and payment details.

  3. Order Confirmation:

    • After you submit your order, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order, but it does not indicate that the order has been shipped or processed.

  4. Order Acceptance:

    • Your order will be reviewed, and once it is approved, we will send a separate email confirming that your order has been processed and is being prepared for shipment.

  5. Payment Authorization:

    • Payments are processed through secure payment gateways. We accept various forms of payment, including credit/debit cards, PayPal, and other methods. Payment authorization may take a few moments to complete.

Pricing

  1. Product Pricing:

    • All prices displayed on the SLEEKCITE website are in U.S. dollars (USD) unless otherwise specified. Prices are subject to change without notice. The price you pay is the price displayed on the website at the time you place your order.

  2. Taxes and Duties:

    • Sales tax is applicable to orders based on the shipping address and may vary depending on your location. Any applicable sales tax will be displayed at checkout.
    • For international orders, customs duties and taxes may apply upon delivery. These fees are the responsibility of the customer, and SLEEKCITE has no control over them.

  3. Promotions and Discounts:

    • Occasionally, SLEEKCITE may offer promotional codes, discounts, or special offers. These promotions may be time-sensitive and subject to specific terms and conditions. Discounts cannot be applied after the order has been completed or combined with other promotions unless stated otherwise.

  4. Price Errors:

    • While we strive to maintain accurate pricing, errors may occasionally occur. If a pricing error is detected after you place an order, we will contact you and offer the option to either continue with the purchase at the correct price or cancel the order for a full refund.

Payment Methods
We accept the following payment methods:

  1. Credit and Debit Cards:

    • We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  2. PayPal:

    • You may use your PayPal account for secure payments.

  3. Other Payment Methods:

    • Depending on your location, we may offer additional payment methods, such as Apple Pay or Google Pay. Please check the checkout page for available options.

Shipping and Delivery

  1. Shipping Policy:

    • Shipping fees are calculated based on the weight, dimensions, and destination of your order. You will be presented with the shipping options and fees during the checkout process.

  2. Processing Time:

    • Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

  3. Shipping Time:

    • Estimated delivery times depend on your location and the shipping method selected. Standard shipping generally takes 5-7 business days within the U.S., while international orders may take longer.

  4. Shipping Carriers:

    • We use reputable shipping carriers such as USPS, UPS, FedEx, and other local carriers for international shipments.

  5. Shipping Restrictions:

    • We currently ship to addresses within the United States and certain international locations. Some restrictions may apply, and we reserve the right to refuse shipping to certain countries.

  6. Tracking Your Order:

    • Once your order has been shipped, you will receive a tracking number to monitor its progress. You can check the status of your shipment through the carrier’s website.

Order Modifications and Cancellations
If you need to modify or cancel your order after submission, please contact our customer service team immediately at info@sleekcite.com. However, once an order has been processed and shipped, we are unable to make changes or cancellations.

Out of Stock Items
In the event that an item you ordered is out of stock or unavailable, we will notify you as soon as possible. You may choose to:

  1. Backorder:

    • You can opt to backorder the item, and we will ship it to you when it becomes available.

  2. Exchange or Refund:

    • If the item cannot be restocked, we will offer you an alternative product or issue a refund for the out-of-stock item.

Returns and Exchanges
For information on returns and exchanges, please refer to our Refund and Returns Policy. We accept returns within 30 days of purchase under the specified conditions.

Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will arrange for a replacement or issue a refund based on your preference.

Limitation of Liability
While we make every effort to ensure the accuracy of product descriptions, prices, and availability, SLEEKCITE is not liable for errors or omissions in product listings, and we do not guarantee the availability of products.

In no event will SLEEKCITE be liable for any indirect, incidental, or consequential damages arising from the sale of products, including but not limited to lost profits, damages to property, or other personal or business-related consequences.

Customer Responsibilities
By making a purchase from SLEEKCITE, you agree to:

  1. Provide Accurate Information:

    • Ensure that your order information, including shipping address and payment details, is accurate.

  2. Adhere to the Terms:

    • Comply with all laws, regulations, and the terms set forth in this Sales Policy.

Changes to This Policy
We reserve the right to update and modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend reviewing this policy periodically to stay informed about our terms.

Contact Us
For any questions or concerns regarding this Sales Policy, please reach out to us:

SLEEKCITE
Street: 1009 Front St, Vanceburg, Kentucky (KY)
Phone: (606) 796-9488
Email: info@sleekcite.com
Website: https://sleekcite.com

Last Revised: January 2, 2025