SLEEKCITE PAYMENT POLICY
Effective Date: January 2, 2025
Introduction
At SLEEKCITE, we value your security and strive to make your shopping experience as smooth and efficient as possible. This Payment Policy outlines the various payment methods we accept, as well as the steps to ensure that your payment is processed securely. By making a purchase on SLEEKCITE, you agree to the terms and conditions outlined in this policy.
Please read through the entire Payment Policy carefully to understand the payment options available to you.
1. Accepted Payment Methods
We accept several forms of payment for your convenience and security. During the checkout process, you will be able to select from the following payment options:
- Credit and Debit Cards: We accept most major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: You may choose to pay via PayPal, which offers a secure payment platform for your transactions.
- Apple Pay and Google Pay: If you’re shopping from a mobile device, you may also use Apple Pay or Google Pay for a faster checkout process.
- Gift Cards: We may accept gift cards issued by SLEEKCITE or other third-party providers, depending on availability.
All payments must be made in U.S. Dollars (USD), and we currently do not accept payments in any other currency.
2. Payment Authorization
When you submit your payment details during checkout, you authorize SLEEKCITE to process your payment for the full amount of your order, including taxes, shipping fees, and any applicable discounts or promotional codes.
By submitting your payment information, you confirm that the payment details provided are valid, accurate, and up to date. SLEEKCITE reserves the right to reject or cancel any order if the payment method is invalid, the transaction cannot be authorized, or fraud is suspected.
3. Security of Payment Information
SLEEKCITE takes the security of your payment information very seriously. We use industry-standard encryption technologies to safeguard your personal and payment data. All payment transactions are processed via secure payment gateways that are PCI-DSS compliant, ensuring that your sensitive information remains protected.
We do not store your full credit card details. Any information you provide to us is used solely for the purpose of processing your order, and is stored in compliance with applicable privacy regulations.
4. Payment Processing Times
Once you place an order and submit your payment details, we will immediately process the payment. However, please note that it may take 1-3 business days for the payment to be fully processed, depending on the payment method you have chosen. In some cases, payments made with credit or debit cards may take a few extra days to be approved by your bank or card issuer.
Once your payment is approved, we will send you an order confirmation email with the details of your purchase and the estimated shipping timeline.
5. Failed or Declined Payments
If your payment is declined for any reason, we will notify you immediately via email. The most common reasons for a payment failure include insufficient funds, incorrect billing details, or issues with your card issuer. If your payment fails, you will need to update your payment information and attempt the transaction again.
In the event that your payment fails after the order has been placed, your order will be canceled, and the goods will not be shipped until payment is successfully processed. We recommend reviewing the information you entered during checkout to ensure that it is accurate.
6. Charges, Taxes, and Additional Fees
In addition to the cost of your order, you may be subject to applicable taxes and shipping fees, depending on your location. These charges will be added to your order total during checkout, and you will see a detailed breakdown before confirming your payment.
SLEEKCITE is not responsible for any bank fees, processing charges, or currency conversion fees that may be incurred by your financial institution during the payment process.
7. Order Modifications and Cancellations
If you need to modify or cancel your order after the payment has been processed, please contact us as soon as possible at info@sleekcite.com. While we strive to accommodate changes, once the order has been processed and shipped, we are unable to modify or cancel the transaction.
If an order is canceled before shipment, we will issue a full refund to the original payment method. Refunds may take 5-7 business days to appear in your account, depending on the payment method and your bank’s processing times.
8. Promotional Codes and Discounts
Occasionally, SLEEKCITE offers promotional codes, discounts, or special offers to our customers. If you have a valid code, you can apply it during the checkout process to receive a discount on your order. Please note that discounts cannot be applied after an order has been placed and the payment processed.
Promotional codes are subject to specific terms and conditions, including expiration dates and usage restrictions. These conditions will be clearly stated when the promotional code is offered.
9. Subscription-Based Payments
For customers who subscribe to services or products with recurring billing (e.g., membership services), the payment method you provide will be charged on a recurring basis according to the subscription terms.
You will be notified of any upcoming charges before they are processed, and you can cancel or modify your subscription at any time by logging into your account or contacting customer support.
10. Fraud Prevention and Dispute Resolution
To ensure the safety of all transactions, SLEEKCITE may conduct routine fraud prevention checks. If there are any concerns or discrepancies regarding your payment, we will reach out to you to resolve the issue. If we suspect fraudulent activity, we reserve the right to cancel any orders and take necessary actions.
If you dispute a charge, please contact us immediately to resolve the issue. We will work with you to address the dispute and may provide supporting documentation, such as order details and transaction records, to facilitate the process.
11. Customer Support
If you experience any issues with your payment or need assistance, please feel free to contact our customer support team. We are here to help with:
- Issues related to payment processing
- Modifications or cancellations of orders
- Any other questions or concerns related to your transaction
Contact details: SLEEKCITE
Street: 1009 Front St, Vanceburg, Kentucky (KY)
Phone: (606) 796-9488
Email: info@sleekcite.com
Website: https://sleekcite.com
Last Revised: January 2, 2025