SLEEKCITE REFUND AND RETURNS POLICY

Effective Date: January 2, 2025

Introduction
At SLEEKCITE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy. Please review the following guidelines to understand the process and conditions of returns, exchanges, and refunds.

Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:

  1. Time Frame:

    • Returns must be made within 30 days from the date of purchase. After this period, unfortunately, we cannot offer a refund or exchange.

  2. Condition:

    • The item must be unused, in the same condition as you received it, and in the original packaging. If the product has been opened or used, we may not accept the return.

  3. Proof of Purchase:

    • You must provide proof of purchase, such as a receipt or order confirmation email, to process the return.

  4. Non-returnable Items:

    • Some products are exempt from being returned, such as gift cards, downloadable software products, and certain health or personal care items. If an item is non-returnable, this will be clearly noted on the product page.

How to Return an Item
To initiate a return, please follow these steps:

  1. Contact Us:

    • Reach out to our customer service team at info@sleekcite.com with your order number and a brief description of the issue. You will receive instructions on how to return the item and a return authorization code if applicable.

  2. Ship the Product Back:

    • Once authorized, pack the item securely in its original packaging, ensuring all accessories and paperwork are included. You are responsible for paying the shipping costs for returning the item, unless the return is due to a defect or error on our part.

  3. Return Address:

    • Please send your returns to the following address:
      SLEEKCITE Returns
      Street: 1009 Front St, Vanceburg, Kentucky (KY)
      (Please contact us for specific return instructions and the return authorization code.)

Refund Process
Once we receive your returned item and confirm it meets our return criteria, we will process your refund. Here’s how it works:

  1. Refund Method:

    • Refunds will be credited to the original payment method used during the purchase. If you paid via credit card, the refund will be processed to the same card. If you paid through PayPal, the refund will be issued to your PayPal account.

  2. Refund Processing Time:

    • Refunds are typically processed within 7-10 business days after receiving the returned item. However, depending on your payment provider, it may take additional time for the funds to appear in your account.

  3. Partial Refunds:

    • In some cases, a partial refund may be issued if the item is returned in less than perfect condition or if items from a set are missing.

Exchanges
If you received a faulty or incorrect item and wish to exchange it, we will gladly arrange for an exchange at no extra cost to you. If you prefer to exchange for a different size, color, or product, please contact our customer service team, and we will assist in processing your exchange.

  1. Return for Exchange:

    • Follow the same return process outlined above, and once the return is processed, you will be sent the replacement item.

  2. Shipping for Exchanges:

    • In the case of defective or incorrect items, SLEEKCITE will cover the return shipping costs for exchanges. For exchanges due to personal preference, the customer will be responsible for return shipping.

Defective or Damaged Items
We make every effort to ensure that your items arrive in perfect condition. However, if you receive a damaged or defective product, please contact us immediately:

  1. Report the Issue:

    • If the product is damaged or defective, notify us within 7 days of receiving the item, providing photos of the damage or defect to assist with the claims process.

  2. Replacement or Refund:

    • If the item is deemed defective or damaged, we will offer you a full refund or send a replacement item, depending on your preference.

Non-refundable Fees
Certain fees are non-refundable, including:

  1. Shipping Costs:

    • Unless the return is due to an error on our part (damaged or incorrect items), shipping costs are not refundable.

  2. Restocking Fees:

    • In some cases, we may charge a restocking fee for returned items, particularly if the item has been opened or shows signs of use.

Exceptions to Return and Refund Policy
We reserve the right to refuse returns or issue a refund under certain circumstances. These include:

  1. Excessive Use:

    • If the product shows signs of excessive use, tampering, or damage not caused by shipping, the return may not be accepted.

  2. Item Not in Original Packaging:

    • Items must be returned with all original packaging, accessories, and documentation. Failure to return items in their original condition may result in a partial refund.

  3. Return After Expiry Date:

    • We cannot accept returns past the 30-day return window. Any returns received after this period will not be processed.

Changes to This Policy
We may update our Refund and Returns Policy at any time. If we make any significant changes, we will notify you via email or by posting an updated version on our website. Please check this page periodically for any updates or revisions.

Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please reach out to our customer service team:

SLEEKCITE
Street: 1009 Front St, Vanceburg, Kentucky (KY)
Phone: (606) 796-9488
Email: info@sleekcite.com
Website: https://sleekcite.com

Last Revised: January 2, 2025